If you have a general enquiry about Accredo, you can contact us using any of the following:
Telephone us : 0116 272 1345
E-mail : enquiries at accredo dot org dot uk
By writing to us at the address below:
If your enquiry is more specific, for example you want to let us know something in confidence, you have a complaint, compliment or you want to whistleblow about something that shouldn't be happening, then please use one of the links opposite.
Your communication will be handled with the strictest confidence and will be handled by one of the senior management team, who will contact you to discuss the situation.
As a service user, there may be things that you are concerned about, maybe the service we provide or a staff member has upset you. If so, you can Let Us Know in complete confidence and a member of the senior management team will help resolve any concerns you have. Click this link to Let Us Know.
If you would like to make a complaint about a service that Accredo provides or a member of our staff, you can do so in complete confidence and a senior member of the management team will help resolve your complaint. Click this link Complaints to contact us with your complaint.
We take the health, safety and wellbeing of people we provide support care for very seriously.
If you have a concern about malpractice, it is hoped that you will be able to raise it first with your immediate line manager or supervisor. This will obviously depend upon the seriousness and sensitivity of the issues involved and who is suspected of the malpractice.
For example, if you believe that your immediate line management is involved you should approach the more senior officers.
You may, at any stage, feel the necessity to take independent advice.
If you feel unable to raise the matter with your line manager, for whatever reason, then you can raise the matter with either a Director of Accredo by clicking this link Whistleblowing or you can contact the Care Quality Commission, telephone: 03000 616161 or Email: firstname.lastname@example.org
We like to hear how well we are doing so if you would like to compliment Accredo or an Accredo staff member then please follow this link, Compliments. We will ensure your compliments are passed onto the relevant member of staff.